Payment Methods

The customer may pay the amount of their order by choosing any of the following 4 ways. During the purchase process, you must indicate your choice:

Secure payment through credit or debit card, Paypal, bank transfer or Bizum



Credit card

All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.
Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank Point of Sale Terminal) and are not entered or registered on any server of Velas de la ballena S.L.

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.
This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and reimbursement entries in the supplier and owner accounts will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge, it will remain liable to Velas de la ballena SL to compensate for the damages and losses caused as a result of said cancellation.



Paypal

PayPal is a US company, belonging to the internet e-commerce sector that allows the transfer of money between users who have email. PayPal also processes payment requests in electronic commerce and other web services, for which it charges a percentage.



Wire transfer

When selecting the bank transfer, you will receive, along with the confirmation of your order, an e-mail with the bank details of Velas de la ballena S.L.
It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.
If you wish, you can send us the proof of the transfer by email to info@velasdelaballena.es But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.
Remind you that the payment has to be made in EUROS and that all possible exchange and bank fees are on your account.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank of the commissions at source, those bank commissions and expenses corresponding to your entity. If this is not the case, Velas de la ballena S.L may stop sending your order by not receiving the full amount thereof.
Possible exchange and bank fees are borne by the customer.



Bizum

How do I pay with Bizum?
Look for the Bizum button in online commerce.
Choose the option to pay with Bizum.
Enter your phone and password.
Ready! Purchase made.